Returns & Shipping

We want you to love your purchase. Please read the information below regarding shipping, returns and refunds.

All orders are shipped using Australia Post.

Shipping costs are calculated at checkout based on the applicable Australia Post shipping rates for your order and delivery location.

Once your order has been handed over to Australia Post, it is no longer in the possession or control of our team. Delivery times are therefore dependent on Australia Post and may vary depending on your location, shipping conditions and circumstances outside of our control.

The estimated delivery period displayed at checkout is provided based on the applicable Australia Post delivery estimates.

If your order has not been received within the displayed delivery period, please contact us with your order number. We will investigate the delivery status with Australia Post and assist you where possible.

Please ensure your shipping address is correct when placing your order. We are not responsible for delays or additional costs caused by an incorrect or incomplete address provided at checkout.

Digital products are delivered electronically following successful payment.

You should receive your digital product within 24 hours of purchase.

If you have not received your digital product within 24 hours, please contact us and provide your order details so we can investigate the issue and assist you.

If a digital product does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to an appropriate remedy.

We offer a 7-day return period for postcards, beginning from the date your order is delivered.

Returns are accepted where the postcard is:

• Faulty or defective; or
• Damaged during delivery.

We do not offer refunds or exchanges for change of mind. This includes ordering the wrong product, changing your preference, or deciding that you no longer want the item.

If your postcard arrives faulty or damaged, please contact us within 7 days of delivery with:

• Your order number;
• A description of the issue; and
• Clear photographs showing the fault or damage.

We may ask you to return the item so that it can be inspected.

A refund will be processed once the returned item has been received and inspected and the fault or damage has been confirmed.

For eligible faulty or damaged items, reasonable return shipping costs will be reimbursed where required under the Australian Consumer Law.

For change-of-mind returns, we do not provide refunds or exchanges.

For faulty or damaged products, please contact us before returning the item so we can provide return instructions.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow reasonable processing time for your bank or payment provider to process the refund after it has been issued.

We may assess a returned product before providing a remedy where permitted under the Australian Consumer Law.

Our returns policy operates alongside your rights under the Australian Consumer Law (ACL).

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantees, rights or remedies that cannot legally be excluded under Australian law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

For more information about your rights under the Australian Consumer Law, please visit the Australian Competition and Consumer Commission (ACCC).

If you have an issue with your order, please contact us as soon as possible with your order number and details of the issue. We are happy to help.