Our products are provided as digital downloads (PDF documents). Due to the nature of digital goods, we do not offer refunds or exchanges for change of mind once the file has been successfully delivered.
However, nothing in this policy excludes, restricts, or modifies your rights under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Under Australian Consumer Law, you may be entitled to a refund, replacement, or repair if the product:
- Is faulty or defective;
- Is not of acceptable quality;
- Is not fit for its intended purpose; or
- Does not match the description provided.
If you do not receive your downloadable PDF within 24 hours of purchase, or if you experience any technical issues accessing or using the file, please contact us so we can assist you.
To request support or report an issue, please email: blog@magaliesdiary.com
We will respond within a reasonable timeframe and work with you to resolve the issue in accordance with your rights under Australian Consumer Law.
We also welcome customer feedback and reviews to help us improve our products and services.
